Below are the terms that guide our delivery process—crafted to ensure care, discretion, and trust from departure to arrival.
Processing Time
- Orders are processed within 1–3 business days after confirmation.
- You will receive a confirmation email once your order is dispatched.
Shipping Methods & Carriers
- We ship discreetly via trusted carriers.
- Delivery options and estimated times are shown at checkout.
- Tracking information will be provided once available.
Discreet Packaging
- All orders are packaged with privacy and care.
- No external markings reveal the contents or origin.
Shipping Destinations
We ship worldwide, with care and discretion.
Shipping Costs
- Shipping fees are calculated at checkout based on destination and method.
- Free shipping may apply for orders above a certain threshold, as indicated.
Shipping fees
| Country | Shipping Fees | Free Shipping For Orders Above |
| Netherlands, Germany | € 5 | € 75 |
| Belgium, France, Italy, Luxembourg, Austria, Slovenia, Spain, Czech Republic | € 10 | € 100 |
| Bulgaria, Denmark, Hungary, Ireland, Croatia, Poland, Portugal, Romania, Slovakia, Sweden | € 15 | € 125 |
| Cyprus, Estonia, Finland, Greece, Latvia, Lithuania, Malta | € 20 | € 150 |
| Rest of the world | € 35 | € 250 |
Delays & Exceptions
- While we strive for timely delivery, delays may occur due to customs, holidays, or carrier disruptions.
- House of Roses is not liable for delays beyond our control, but we will assist where possible.
Failed Deliveries & Address Issues
- Please ensure your address is correct and complete.
- If a package is returned due to incorrect address or failed delivery attempts, reshipping costs may apply.
Lost or Damaged Shipments
- If your parcel is lost or arrives damaged, contact us within 48 hours of receipt.
- Include photos and your order number. We will offer a resolution—refund, replacement, or credit—at our discretion
Every parcel is prepared with care. Every delivery, discreet by design. Every personal detail, protected without compromise.
